FAQs

What happens when I place my order and proceed to checkout?

Customer satisfaction is very important to us here at Make My Family Tree Template .Com. That’s why we make every effort to complete orders as soon as we possibly can.

When you place your order, you will receive the following automated order confirmation email within a few minutes.

Downloadable Family Tree Order Confrimation

First Email

A second email with the link containing your download will be sent directly to you in a separate email. Please note, we do not automatically complete orders for a) security reasons and b) to protect against internet fraud. So don’t worry if you don’t see the second email immediately.

 

Order completed email

Second email

Will my order be completed within 24 hours?

Actually, we aim to complete all downloadable family tree orders well within 12 hours. This means that within 12 hours, you should expect to receive a second automated email with the link to your downloadable product.

What payment methods do you accept?

We use Paypal to handle payments, therefore, you can pay using your Paypal account, or the following credit and debit cards: MasterCard, Visa, and American Express.

 What if I have questions about my order?

Use our contact form to let us know if you do not receive that first email. But, check your junk or spam box, it might have gone there in the first.